Why Should We Care About Web Accessibility?
There are numerous reasons why we should prioritise web accessibility, including the following:
1. It’s The Ethical Thing To Do
For one, it’s simply the ethical thing to do. Imagine someone who has a disability and requires your product, service, or the information on your website, but can’t access it due to a lack of accessibility features. This would be a frustrating experience, and they would most likely abandon your website altogether.
2. We’re In This Together
Moreover, as we all age, it’s likely that we will experience some form of disability or know someone who does. Whether it’s a need for glasses, hearing loss or developing a medical condition like Parkinson’s that affects coordination and vision, accessibility becomes increasingly important.
Given these potential scenarios, it’s important to consider accessibility to ensure that everyone has equal access to information and services online.
3. One In 6 People Have A Disability
You may be surprised at the number of people who have accessibility requirements.
In Australia, about 3.6 million people have some level of hearing loss.
It is estimated that over 13 million Australians have one or more chronic (long-term) eye conditions, according to self-reported data from the Australian Bureau of Statistics.
An estimated 1.3 billion people experience significant disabilities. This represents 16% of the world’s population or 1 in 6 of us.
4. The Economic Cost
Online retailers and service providers are losing money because visitors with disabilities can’t use their websites.
In 2019, a company called Click-Away pound conducted a survey in the UK, they found that three-quarters of disabled online consumers will click away from websites that they find difficult to use.
The economic impact of this is huge, considering in the same survey they found that these shoppers had a collective purchasing power of £17.1 billion!
Source: Freeney Williams
5. An Accessible Website Can Positively Influence The Perception Of Your Brand
When a person with a disability has a positive experience with a website, they are more likely to sing the praises of that brand.
Conversely, if they have a poor experience they may share that experience with their network, which may damage the brand and customers’ trust in that brand.
First impressions count, so if we can get web accessibility right from the start it makes a big difference to how people perceive the brand.
6. The Legal Implications
The Law protects people with disabilities, if they are unable to access certain features on a website this could result in legal action.
There are many countries with Laws and Policies surrounding web accessibility, here is a list of countries and policies compiled by the W3C.
The Australian Human Rights Commission provides advisory notes for online providers to support the Disability Discrimination Act.
What Is It Like To Navigate A Website With A Disability?
Navigating a website with a disability can be a challenging experience. Different disabilities can affect how individuals access and interact with digital content, including websites, in various ways.
People with visual impairments may have difficulty reading small text, distinguishing between foreground and background colours, or interpreting complex images.
Screen readers and text-to-speech tools can help, but some websites may not be optimised for these tools, making it difficult for users to navigate the site.